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Non Refundable Credit Card Surcharge Fee

Please note a non refundable credit card surcharge fee of 1.42% (Mastercard & Visa) and 2.8% (Amex) applies to all bookings. This fee is not included if payment is made via POLi

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Pay with your bank account using Internet Banking. POLi is currently only available from Australian personal bank accounts when booking from the country of origin.

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Terms and Conditions

Terms and Conditions

  • All prices are a) stated in Australian dollars and include GST, b) valid for travel commencing up to 31 March 2017, c) based on two people sharing in twin/double category.
  • All inclusions are as indicated in the brochure and on the website at time of travel. If not stated as included then item/s are at guests own cost.
  • The Backpacker prices shown on this website are only available to bona fide VIP, ISIC, YHA, Nomads, Base, SUT, Travel Bugs, Adventure Travel or Peterpans card holders. Backpackers are further defined as 18-35 years of age and staying in backpacker accommodation or a campervan. Proof of membership must be presented at check-in. Awesome Whitsundays retains full rights to grant or refuse a backpacker discount at its discretion. Discounts are only available on the products where specifically stated.
  • Credit card payments a 1.42% transaction fee applies (2.8% Amex and Diners)
  • All bookings not made locally should be reconfirmed with our Airlie Beach office the day before departure (+61 7 4946 4662). Open dated bookings must have your package commencement date advised at least 14 days prior and are subject to availability.
  • Awesome Whitsundays reserves the right to vary: any necessary changes will be advised prior to travel and on confirmation of booking. If the exact itinerary is unavailable/fully booked we will give you the opportunity to transfer to another accommodation type or date. If none of these options are acceptable we will refund in full. Awesome Whitsundays reserves the right to alter prices, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.
    • Accommodation. Any necessary changes will be advised prior to travel and on confirmation of booking. If the exact itinerary is unavailable/fully booked we will give you the opportunity to transfer to another accommodation type or date. If none of these options are acceptable we will refund in full.
    • Included cruises. All cruises included in a package are subject to sea and weather conditions particularly in the interest of passenger safety. Should the company be forced to cancel or alter the package inclusions, our liability is limited to offering an alternative or appropriate refund no greater than the fare paid.
  • All cruises are subject to sea and weather conditions particularly in the interest of passenger safety. Should the company be forced to cancel or alter the package inclusions our liability is limited to offering an alternative or appropriate refund no greater than the fare paid.
  • Awesome Whitsundays cannot be held responsible for any property loss or damage and/or any claim resulting from personal injury or death arising whilst travelling with the company, participating in activities, on the vessel or pontoon or other company property. This disclaimer applies irrespective of the cause.
  • Awesome Whitsundays cannot be held responsible for missed flights or consequent costs due to late arrival at the airlie check-in counter whatever the cause.
  • Check-in for all island transfers and cruises is 30 minutes before departure
  • Travel insurance is recommended for all bookings.
  • Where another company or persons operate the service such as transfers, diving and helicopter flights, Awesome Whitsundays is acting only as a Sales Agent. Responsibility and liability for the operation lies with that operator.
  • Medical Disclosures
    • Age and medical restrictions apply to diving activities. A medical questionnaire must be completed. Diverse cannot fly for 24 hours after diving and the company accepts no liability for medical conditions experienced as a result of flying after diving. All diving is operated by Reef Safari Pty Ltd and booking to dive with them deems acceptance of the terms and conditions as published on their website, reefsafari.com
    • A voluntary medical disclosure will be supplied on confirmation of booking for Reefsleep and is to be returned to Awesome Whitsundays 24 hours prior to departure. We recommend you complete this form.
  • Group bookings and Charters: These Terms and Conditions DO NOT APPLY to group and charter travel. Seperate booking conditions and payment terms will be provided with quotations and/or booking confirmations.
  • Booking & Cancellation Policy: Bookings will not be confirmed until full payment has been received. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority.
  • Payment and Cancellation fees:
    • Day cruises: No show and 24 hours or less notice cancellation fee is 100% of a fare. 24 - 48 hours 50% of fare.
    • Reefsleep: Full payment on Reefsleep must be received 72 hours prior to departure. Cancellations must be provided in writing. No show and 24 hours or less notice cancellation fee is 100% of fare. 24 hours - 72 hours 50% of fare. 3-7 days 25% of fare.
    • Packages including accommodation: Amended or cancelled reservations incur the following fees:
      • Within 30 days of the arrival date, fee equivalent to one (1) nights' accommodation for EACH property cancelled/amended plus any additional charges that may be charged by the accommodation properties.
      • No Show or seven (7) days or less from commencement date of package booking incurs a cancellation/amendment fee of 100% of the payment for the entire package.
    • Please note: The Cancellation Conditions stated herein shall apply unless precluded by the Travel Law of the country in which the booking is made. In this case the Travel Law of that country and the Conditions of that Law shall prevail.
  • Awesome Whitsundays is the trading name of the ownership company Cruise Whitsundays Pty Ltd. ABN 70105420737.
  • The above are the most pertinent items but travel is subject to our full 'Terms and Conditions of Carriage'. A copy is held in our offices or can be viewed here Terms and Conditions of Carriage
  • Privacy Policy

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