Terms And Conditions commencing up to 31 March 2017

All prices are:
  • a) stated in Australian dollars and include GST
 
  • b) valid for travel commencing up to 31 March 2017
 
  • c) based on two people sharing in twin/double category.
 
  • d) The Backpacker prices shown are only available to bona fide VIP, ISIC, YHA, IYTC, ISE, Nomads, Base, SUT, Travel Bugs or Peterpans card holders. Backpackers are further defined as 18-35 years of age and staying in backpacker accommodation or a campervan. Clients will be asked to present their card at check-in. If they cannot produce it then they will not be able to travel without paying a surcharge and may face cancellation fees on the packages.  Awesome Whitsundays retains full rights to grant or refuse a backpacker discount at its discretion. Discounts are only available on the products where specifically stated.
  • All inclusions are as indicated in the brochure and websites at time of travel. If not stated as included then item/s are at guests own cost.
  • Credit card payments- a 1.5% administration fee applies (2.8% Amex and Diners).
  • Departure times can be seen at cruisewhitsundays.com or with the front desk at your accommodation. Changes may occur due to flight schedule changes and other factors. Where a Day Cruise is cancelled we will send notification to the contact details provided at the time of your
  • Right to vary package content: Any necessary changes will be advised prior to travel and on confirmation of booking. If the exact itinerary is unavailable/fully booked we will give you the opportunity to transfer to another day trip or transfer. If none of these options are acceptable we will refund in full. Awesome Whitsundays reserves the right to alter prices, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if 
  • Right to vary accommodation. Any necessary changes will be advised prior to travel and on confirmation of booking. If the exact itinerary is unavailable/fully booked we will give you the opportunity to transfer to another accommodation type or date. If none of these options are acceptable we will refund in 
  • Awesome Whitsundays Combo Deals must have finished all travel within a maximum of 7 days from the first day trip to the last day trip.

  • Open dated bookings must be confirmed at least 7 days prior and are subject to
  • All cruises are subject to sea and weather conditions particularly in the interest of passenger safety. Should the company be forced to cancel or alter the package inclusions, our liability is limited to offering an alternative or appropriate refund no greater than the fare.
  • Awesome Whitsundays cannot be held responsible for missed flights or consequent costs due to a late arrival at the airline check-in counter whatever the cause.
  • Check-in for all island transfers and cruises is 30 minutes before departure.
  • Travel insurance is recommended for all bookings.
  • The company shall not be held responsible for any property loss or damage and/or any claim resulting from personal injury or death arising whilst travelling with the company, participating in activities, on the vessel/pontoon or other company property. This disclaimer applies irrespective of the cause.
  • Where another company or persons operate the service such as transfers, diving and helicopter flights, Awesome Whitsundays is acting only as a Sales Agent. Responsibility and liability for the operation lies with that operator.
  • Medical Disclosures

    Age and medical restrictions apply to diving activities. A medical questionnaire must be completed. Divers cannot fly for 24 hours after diving and the company accepts no liability for medical conditions experienced as a result of flying after diving. All diving is operated by Reef Safari Pty Ltd and booking to dive with them deems acceptance of the terms and conditions as published on their website www.reefsafari.com 

    For any Diving activities it is recommended that you wait at least 12 hours after a single dive, or 24 hours after multiple dives within the no-decompression limits before you travel to more than 300m (or 1,000 feet) above sea level. This also relates to driving over a mountain range which may also put you over the suggested altitude limit.

    A voluntary medical disclosure will be supplied on confirmation of booking for Reefsleep and is to be returned to Cruise Whitsundays 24 hours prior to departure. We recommend you complete this form.

  • Booking & Cancellation Policy
    Bookings will not be confirmed until full payment has been received. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority. Full payment on Reefsleep must be received 72 hours prior to departure.

    Packages including accommodation: Amended or cancelled reservations incur the following fees:

    Day Cruises: No show and 24 hours or less notice cancellation fee is 100% of fare. 24 - 48 hours 50% of fare.

    Reefsleep: Full payment on Reefsleep must be received 72 hours prior to departure. Cancellations must be provided in writing. No show and 24 hours or less notice cancellation fee is 100% of fare. 24 hours - 72 hours 50% of fare. 3-7 days 25% of fare. 

    Airlie Beach Properties: (Nomads, Base, Whitsunday Vista, Blue Horizon): No Show or cancellation seven days or less from commencement date of package booking incurs a cancellation/amendment fee of 100% of the payment for the entire package.

    Please note: The Cancellation Conditions stated herein shall apply unless precluded by the Travel Law of the country in which the booking is made. In this case the Travel Law of that country and the Conditions of that Law shall prevail.
  • Group bookings and Charters: These Terms and Conditions DO NOT APPLY to group and charter travel. Separate booking conditions and payment terms will be provided with quotations and/or booking confirmations.

  • Awesome Whitsundays is the trading name of the ownership company Cruise Whitsundays Pty Ltd. ABN 70105420737.

  • The above are the most pertinent items but travel is subject to our full 'Terms and Conditions of Carriage'. A copy is held in our offices or can be viewed here Terms and Conditions of Carriage.
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